Scalable Solutions llc

Location: United States (remote), with periodic travel to client sites and InApp offices in India
Reports to: Chief Revenue Officer (CRO)
Employment Type: Full-time

We are a global software development services provider headquartered in Trivandrum, India, with a
growing U.S. presence. We deliver custom applications, enterprise solutions, and digital platforms across
industries, combining technical expertise with long-term client partnerships.

Role Overview
The Key Account Director (KAD) manages strategic client relationships in the U.S. market. This role
carries direct revenue responsibility, builds executive-level relationships, and drives account growth
through trusted partnership, business insight, and effective collaboration with delivery teams.

Key Responsibilities

• Manage and grow relationships with assigned key clients, serving as the senior point of contact.
• Develop and execute account strategies to achieve an annual revenue target of USD 3–5 million
• across the account portfolio.
• Identify and pursue cross-sell and up-sell opportunities in line with client needs.
• Work with Delivery Directors, project managers, and technical teams to ensure client
• satisfaction and alignment.
• Act as an escalation point for issues and resolve them promptly.
• Lead Executive Business Reviews (EBRs) and regular check-ins with clients.
• Track market trends and provide insights to clients and InApp leadership.
• Negotiate renewals, agreements, and commercial terms
• Report on account performance, pipeline, and forecasts to senior management.
• Collaborate with sales and marketing to expand presence within client organizations.
• Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or related field, or
• equivalent professional experience. An MBA is preferred but not required.
• 10+ years in IT services or consulting, with at least 5 years in enterprise account management or
• strategic sales.
• Record of meeting or exceeding multi-million-dollar revenue targets.
• Strong communication skills with the ability to influence and build executive relationships.
• Experience managing large accounts in industries such as manufacturing, construction, financial
• services, or technology.
• Knowledge of IT service offerings including custom software development, cloud services, digital
• transformation, and AI/data solutions.
• Analytical and strategic, with ability to manage details while keeping focus on business
• outcomes.
• Comfortable working with cross-cultural teams in a global environment.
• Willingness to travel domestically and internationally (20–30%).

Work Authorization
Applicants should be authorized to work in the United States. Sponsorship may be considered for
exceptionally qualified candidates, subject to compliance with immigration regulations.

What We Offer
Competitive compensation and performance incentives.
Opportunity to represent a CMMI Level 5 certified services provider with a global delivery
model.
Direct engagement with senior leadership and top-tier clients.
Remote flexibility with opportunities for client-facing travel.
Collaborative culture focused on growth and customer success